Play responsibly at 38ok
Enjoy entertainment within limits — 38ok is committed to always being by your side to ensure a safe and healthy gaming experience.
Why safe gaming matters
Online gaming is an enjoyable form of entertainment — but it is important to always keep it within the bounds of entertainment. 38ok believes every player should enjoy gaming consciously and responsibly. We want each of your sessions to be enjoyable — free from pressure or anxiety.
Responsible gaming means you decide how much time and money to spend, and that you honour those decisions. 38ok provides various tools and features to help you maintain that control. Remember — chasing losses by trying to recover money you have lost never works.
Only individuals aged 21 or older may participate at 38ok. This age limit is strictly enforced. If someone close to you is a minor, please ensure they do not use this platform.
Your tools for control
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot easily be raised — this protects you from overspending. Contact support to activate this feature.
Session Time-Out
Temporarily pause your account for a set period — up to 24 hours, 7 days, or 30 days. During this break you will not be able to log in, giving you the opportunity to reconsider your decisions.
Self-Exclusion
If you feel you need a long break from gaming, activate self-exclusion. This feature keeps your account closed for an extended period and stops all marketing communications.
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, your session is automatically paused, keeping your budget protected.
Gaming History
You can view all your deposits, withdrawals, and betting history at any time. Review your activity and make informed decisions.
Support Assistance
For any issue, contact 38ok's 24/7 live chat or email. Our support team is always ready to help in both Bengali and English.
Recognise the signs of a problem
Gaming addiction develops gradually. If you notice the signs below, it means you need to take a break — and seek help if necessary. Be honest with yourself.
Gaming is never a solution to financial problems. If any of these signs feel familiar, please contact 38ok support — we will help without judgment.
Repeatedly placing larger bets to try to recover lost money.
Hiding gaming expenses from family or friends.
Using money meant for everyday essential expenses on gaming.
Trying to stop playing but repeatedly coming back.
Feeling anxious, restless, or irritable when not gaming.
Prioritising gaming over work, studies, or relationships.
Continuing to game by taking on debt or borrowing money.
Tips for safe play
- Set a specific budget before you play and stick to it — stop when the budget runs out.
- Set a time limit and use alarms or reminders to keep track.
- Do not place bigger bets out of frustration after a loss or in the hope of winning it back.
- Do not game while drinking or under stress — you will not be able to make sound decisions.
- Do not think of gaming as a source of income — it is for entertainment.
- Take regular breaks and spend time with family and friends.
- Review your gaming history from time to time — assess yourself honestly.
- Only spend money that, if lost, would have no impact on your life.
Bonus awareness
38ok's welcome bonus is attractive, but it is equally important to understand its terms and conditions. Before claiming a bonus, make sure you are clear on the wagering requirements.
How wagering works
For example, a ৳1,000 deposit earns a ৳1,500 bonus. A 25x wager on this ৳1,500 bonus means ৳37,500 in bets must be completed before the bonus can be withdrawn. Understand this calculation before accepting a bonus.
The benefit of declining a bonus
If you do not want to take a bonus, you have full freedom to decline it. Sometimes playing without a bonus can be simpler and less stressful.
We are always by your side
If you feel gaming is getting out of control, contact 38ok support without delay. Our team can assist in both Bengali and English — without any judgment or criticism.
24/7 Live Chat
Any time, any day — use live chat for immediate assistance.
Email Support
[email protected] — write to this address for self-exclusion or limit-setting requests.
Bengali & English support
Speak in the language you prefer — we will understand.
Responsible gaming FAQ
Start safe gaming — at 38ok
Enjoy entertainment responsibly. Find your favourite game or browse the FAQ.