1 General Provisions and Definitions
These terms and conditions ("Terms") apply to all users of the 38ok platform and its services. By accessing the website or creating an account, you acknowledge that you have fully read, understood, and agreed to be bound by these Terms.
Definitions
The key terms used in this document are defined as follows:
- Platform: The 38ok website and all its associated services.
- User / Member: A person who has registered a valid account on 38ok.
- Account: A user's own registered profile on the platform.
- Services: Slot games, live casino, cricket betting, and all other gaming activities.
- Bonus: Any financial benefit or incentive provided by the platform.
- Wagering: The amount of bets required to make bonus funds withdrawable.
2 Eligibility and Account Registration
To create an account and use the services on 38ok, you must meet the following eligibility requirements:
2.1 Age Requirement
This platform is for users aged 21 and above only. Operating an account on behalf of a minor is strictly prohibited. 38ok may request appropriate documentation at any time to verify age.
2.2 One Account Policy
Each person may hold only one account. Creating multiple accounts under the same person's name is a direct violation of these Terms and may result in closure of all accounts and forfeiture of funds.
2.3 Registration Requirements
You must provide accurate and complete information when registering an account. Providing false or misleading information may result in immediate suspension or closure of the account.
3 Account Security and Verification
You are solely responsible for the security of your account. Keep your login credentials secure and do not share them with anyone.
3.1 Identity Verification (KYC)
38ok reserves the right to verify your identity and address at any time. Any one of the following documents may be requested for verification:
- National Identity Card (NID)
- Passport
- Driving License
- Proof of current address (utility bill or bank statement)
Withdrawals may be on hold until verification is complete.
3.2 Security Breach
If you suspect any unauthorized access to your account, notify our support team immediately. 38ok is not responsible for misuse of account information where such information has reached a third party due to the user's own negligence.
4 Deposits and Withdrawals
The following rules apply strictly to all financial transactions on 38ok.
4.1 Accepted Payment Methods
Deposits and withdrawals on the platform may only be made through the following methods:
- bKash
- Nagad
- Rocket
- Bank transfer (major commercial banks including Dutch-Bangla Bank, Islami Bank, BRAC Bank)
4.2 Withdrawal Process
Approved withdrawal requests are generally processed within 1 hour. However, additional time may be required if identity verification has not been completed or in the case of unusual transactions.
4.3 Currency
All transactions are conducted in Bangladeshi Taka (BDT / ৳).
4.4 Third-Party Payments
Depositing using another person's account or card is strictly prohibited. Only payment methods registered in your own name may be used.
5 Bonuses and Promotions
38ok offers various bonuses and promotions from time to time. Each bonus has its own terms and conditions, which apply alongside these general Terms.
5.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000, you will receive a ৳1,500 bonus, bringing your total balance to ৳2,500.
5.2 Wagering Requirements
A 25x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
5.3 Bonus Usage Rules
- If wagering is not completed within the specified period after receiving a bonus, the bonus will be cancelled.
- Only one welcome bonus may be claimed per account.
- Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements have been met.
- Multiple accounts or family members using the same device or network may not claim a bonus.
5.4 Promotion Changes
38ok reserves the right to change, suspend, or cancel any ongoing promotion at any time.
6 Gaming Rules and Fair Play
38ok is committed to ensuring a fair play and transparent gaming experience. All games on the platform are operated using impartial technology.
6.1 Game Results
All game outcomes are determined by automated and impartial software. Game software providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.) maintain their own quality standards.
6.2 Technical Errors
If a game result is affected by a technical error, 38ok reserves the right to void the bet for that round and return the funds. In any claim arising from a technical error, 38ok's decision is final.
6.3 Sports Betting
Bets placed in all sports markets, including cricket betting, cannot be changed once confirmed. Win or loss will be determined based on official event results.
7 Prohibited Conduct
The following activities are strictly prohibited on this platform and may result in permanent account closure:
- Abusing the bonus system or bonus hunting
- Creating multiple accounts
- Attempting chargebacks or payment fraud
- Using any automated bot or software to play games
- Colluding with other members to gain an advantage
- Money laundering or illegal financial activities
- Exploiting platform vulnerabilities or technical errors dishonestly
- Creating an account with false information
8 Account Suspension and Closure
8.1 Suspension by 38ok
38ok may suspend or close an account in the following circumstances:
- Violation of any provision of these Terms
- Suspicious or fraudulent activity
- Failure to complete identity verification
- Extended period of inactivity
8.2 Voluntary Account Closure
A user may close their account at any time. Any valid funds held prior to the request will be returned, however bonuses where wagering requirements have not been met will be cancelled.
9 Limitation of Liability
38ok is not liable for the following:
- Interruptions to gameplay caused by internet connectivity issues
- Faults with the user's device or software
- Delays or failures by third-party payment providers
- Service disruptions due to external causes (natural disasters, government directives, etc.)
- Losses resulting from the user's improper management of their login credentials
38ok's liability will be limited to the maximum extent permitted under applicable law.
10 Privacy and Data Protection
38ok places great importance on protecting users' personal information. All data is stored and transmitted using SSL encryption.
To learn more about how we collect, use, and store your information, please read our Privacy Policy.
10.1 Use of Information
User data is used solely for the following purposes:
- Account management and identity verification
- Processing financial transactions
- Providing customer support
- Complying with applicable laws and regulations
11 Responsible Gaming
38ok places the highest priority on responsible gaming. We believe that gaming is a form of entertainment — it should never be a cause of financial stress or personal problems.
11.1 Self-Restriction Tools
Users can use the following protective options for themselves:
- Set daily, weekly, or monthly deposit limits
- Set session time limits
- Temporary account break (cooling-off period)
- Permanent self-exclusion
To learn more about this, visit our Responsible Gaming page.
11.2 Minor Protection
This platform is for users aged 21 and above only. Parents are advised to use appropriate parental control software to protect minors.
12 Changes to Terms
38ok reserves the right to change these terms at any time. Users will be notified as early as reasonably possible in the case of significant changes.
Continued use of the platform after updated terms have been published will be considered as acceptance of the new terms. The most recently published terms will always apply.
13 Contact & Dispute Resolution
For any questions or complaints regarding these terms, please contact our support team.
13.1 Contact Methods
Our support team is available 7 days a week, 24 hours a day — in both Bengali and English. You can reach us directly via live chat or email.
13.2 Dispute Resolution Process
If a dispute arises, please contact the support team directly in the first instance. We will endeavour to resolve the dispute fairly and impartially. If the support team's resolution is not satisfactory, there is an option to escalate to the management department.
At every stage of dispute resolution, 38ok follows the principles of transparency and fairness.